1. GENERAL
Luxury Collection Croatia is a travel agency owned by the company Luxury Travel Collection Ltd. registered in Dublin, Ireland.
Luxury Travel Collection ltd.
Orwell Shopping Centre,
Orwell Park, D6WTF88
Company registration number: 686497
VAT: IE3738416DH
Use of services of Luxury Collection Croatia and your interaction with us is subject to these Terms and Conditions. The terms are an integral part of the contractual relationship that arises at the time of arranging the accommodation service for one of the villas from our offer.
2. CONTRACT
In the rental contract, which you enter into with LUXURY TRAVEL COLLECTION LTD. as an agent, you as a lesser ( hereinafter: guest ) actually conclude with the lessor ( hereinafter: Owner ). Luxury Travel Collection Ltd. acts exclusively as an agent and it shall be liable only as an agent. By paying an advance for the reservation of the selected holiday unit in the demanded period you unconditionally accept these General Business Terms and Conditions. Luxury Travel Collection Ltd. retains the right to change of these General conditions which shall be published on the web page Luxurycollectioncroatia.com and which come into force on the day of publishing. We may modify our terms and conditions without notice at any time where such amendment does not substantially affect your rights and obligations. If such changes to our terms and conditions substantially affect your rights and obligations, we will notify you by email of these changes as they occur.
After the completion of the reservation process and payment Luxury Travel Collection Ltd. shall send a written reservation confirmation ( hereinafter: voucher ) by email and it represents a Rental contract concluded with the owner. The voucher with these General Business Terms and Conditions makes a Rental contract between the guest and owner. It is important that you check the voucher you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later.
3. OUR PARTNERS
The villas in our offer are not owned by Luxury Travel Collection Ltd. they are owned by our partners. Therefore, Luxury Travel Collection Ltd. arranges the Accommodation service with you in the name and on behalf of its partners who bear all contractual rights and obligations.
It is possible that some partners have special conditions in relation to their real estate that will also, in addition to these Terms, apply to your Accommodation. Luxury Travel Collection Ltd. will inform you about this during the Accommodation arranging process. In the event of any inconsistency between the terms of our partners and these Terms, the terms of the partner will prevail, unless the terms of the partner are against the law or inapplicable, in which case our (these) Terms will prevail. In addition, our partners have house rules or conditions of use of the villa that must be respected, and which will be presented to you in the villa itself.
4. ELECTRONIC COMMUNICATION
When you visit our website, contact us via it, send us an e-mail, or contact us by telephone, you communicate with us electronically, i.e. you express your will to enter into an electronic form of communication with Luxury Travel Collection Ltd.
Therefore, we will also communicate with you directly by e-mail, telephone, or indirectly by posting a notice on this website. However, the process of arranging Accommodation is done exclusively by e-mail or using the Instant booking option on our website.
Finally, we use the electronic form of communication to provide you with all notices and announcements, especially, to help you with your arrival and stay in the selected villa. We also use is to answer all your questions or provide you with the requested service.
5. MAKING A BOOKING
Booking a villa is done exclusively by e-mail.
We will send you an offer for a stay in the selected villa by e-mail, which you can accept only by e-mail. You provide us with the information we need to arrange Accommodation exclusively by e-mail. Otherwise, the Accommodation arrangement will not be considered valid.
It is possible to obtain information by telephone, but not to make a reservation for Accommodation.
Please note that when booking, you are required to provide the number of guests, which must not exceed the maximum prescribed conditions of each villa.
Please note that you are responsible for providing us with accurate and true data. If you do not provide accurate and true data, you are responsible for all costs, i.e. consequences arising from the provided inaccurate data.
6. PAYMENT AND CANCELATION
Upon confirming the offer valid for the selected period in a particular villa, Luxury Travel Collection Ltd. will send you an offer for payment of a deposit. The amount specified on the website of each villa is under the accommodation policy. The amount of the deposit varies from villa to villa, but it ranges from 30% to 40% of the total rental cost. You are obliged to pay the amount of the advance within 3 (three) workdays, and the balance of your booking must be received 40 days prior to your check-in date at the villa.
In the event that the Traveler cancels a confirmed reservation of a private accommodation up to 24 hours after making the payment, provided that there are at least 40 days left between the date of the cancellation and the beginning service date of the reservation in question, the Agency shall issue a refund of the paid amount to the Traveler within 7 working days. This is only valid for the first canceled reservation.
If you do not pay the remaining amount of the accommodation price within the deadlines Luxury Travel Collection Ltd. with our partners reserve the right to cancel the Accommodation service while retaining the full amount of the advance. In any case, in situations where you are obliged to pay the rest of the price of the accommodation prior to arrival to the villa, the agency Luxury Collection Croatia will make sure to remind you in a timely manner of the payment obligation so as not to cancel your reservation of the accommodation.
The advance payment as well as the paid remaining price of the Accommodation are not refundable in case of cancellation of the Accommodation, regardless of the reason for cancellation.
On payments made by credit card (Visa, Master Card, American Express, and Diners) a 3.5% surcharge will be imposed on the total amount.
Accommodation is considered as agreed upon after you pay the amount of the advance. Once the payment is visible in our bank account, we will send you a confirmation (voucher) containing information about the reservation, the amount you paid, the remaining amount you still need to pay, and the payment dynamics (“Confirmation”).
The price of the accommodation includes the costs of water, gas, electricity, internet, maintenance of the pool and outdoor space, as well as the use of bed linen, towels and kitchen towels, spices, and the like. Prices include VAT.
Some villas charge extra for additional services such as final interior cleaning, pool heating, bringing pets, tourist tax, etc. Services that are charged extra will be specifically indicated in the special conditions of each villa or communicated by our staff.
7. CANCELLATION INSURANCE
If the Guest predicts that for some reason he/she might need to cancel the trip, the Agency recommends purchasing cancellation insurance. These insurance premiums calculations are based on the reservation value and are calculated according to the price list of the insurance company.
8. TRAVEL INSURANCE
The reservation prices do not include the travel insurance “package”: the insurance against accidents and illness while traveling, insurance against any damage or loss of luggage and health insurance. By confirming the reservation, the Guest chooses one of the payment models, and by completing the booking confirmation he/she also accepts these Terms and Conditions. In case the Guest requires additional insurance, it can be arranged directly with one of the insurance companies.
Luxury Travel Collection Ltd. employees are not qualified, or authorized to answer technical questions about the benefits, exclusions and conditions of any insurance offered, nor to assess the suitability of the existing insurer of the insured party.
We always recommend carefully reading all of the insurance terms before purchasing.
9. LUGGAGE
The Agency is not responsible for damaged, destroyed, lost and stolen luggage or valuables in the accommodation unit (renting a safety deposit box is always recommendable, if available, or paying the insurance that includes the lost or stolen luggage problems). The lost or stolen luggage should be reported to the service provider or the Agency representative and to the local police station.
10. AGENCY’S RIGHTS TO MAKE CHANGES AND CANCELLATIONS
The Agency holds the right to change and cancel the reservation. The booked accommodation can be changed for another one of the same or higher category only with the prior Guest’s notification. It is always done by the previously agreed price. If the alternative accommodation is available only in a facility of higher quality and the price is more expensive (10%) than the original price, the Agency holds the right to charge the price difference upon consulting the customer.
In cases where alternative accommodation is not an option, the Agency holds the right to cancel the reservation and to inform the Guest about it. In case of canceling the reservation made by the Agency, the Guest has no right to ask for any compensation, and the Agency is only obligated to refund the amount paid to its account.
11. PRICES AND PRICING ERRORS
We endeavor to ensure that all pricing and other information on the website is accurate. However, it is always possible that despite our efforts there may be times when obvious errors occur such as the price, VAT, deposit amount or some other detail displayed being incorrect. We and each Service Provider reserve the right to amend advertised prices at any time prior to confirmation. We will normally check prices before confirming your booking so that, where the booking’s correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the booking’s correct price at your booking date is higher than the price stated to you, we will contact you by telephone or e-mail for your instructions before we confirm your booking.
If we confirm and process your booking where a pricing or other error is obvious and could reasonably have been recognized by you as a mistake, we may terminate the contract and refund you any sums you have paid us.
12. LUXURY TRAVEL COLLECTION LTD. OBLIGATIONS
In accordance with the Terms stated here, Luxury Travel Collection Ltd. will treat you with good care and expertise, make sure that the Accommodation service is properly performed and within its capabilities will take care of your rights and interests while respecting good customs in tourism. At the same time, we emphasize that the Accommodation service itself largely depends on the activities of our partners and that in certain cases the possible non-performance of the service or incomplete/incorrect performance will not depend directly on us.
Our employees will act as a contact point for all your inquiries and needs related to Accommodation. However, sometimes due to the nature of your inquiry, we may refer you directly to our partner (for example, an inadequately prepared villa, non-functionality in the villa, noise or similar inconveniences in the neighborhood, etc.).
13. LIMITATION AND EXCLUSION OF LIABILITY
Please note that, although you have contracted the Accommodation service with us, Luxury Travel Collection Ltd. in this process acts in the name and on behalf of its partners – the owners of the villas. Therefore, at the time of arranging the Accommodation, you as a guest enters into a contractual relationship with our partner who is obliged to provide you with the Service of Accommodation as requested by you, and in terms of its capabilities that we have presented to you.
Neither Luxury Travel Collection Ltd. nor its partners are responsible for the acts or omissions of any government body, their officers or employees, or any employee or agent of airlines, ticket operators, other land carriers, shipping companies or operators, cruise operators or ferries, all carriers, hoteliers or other accommodation providers, all other travel service providers, tour guides, travel agents and/or food and beverage service providers, other goods and services with which you have entered into the time of your stay in the villa, over which Luxury Travel Collection Ltd. has no direct control.
Luxury Travel Collection Ltd. is not liable for any injury, loss, death, inconvenience, delay, damage to personal property, or other damage related to the provision of any goods or services, whether as a result of, but not limited to, the effects of force majeure, disease, pandemic and epidemic, war crimes, civil unrest, riots, damage caused by animals, strikes or other work activities, any criminal or terrorist activities, overbooking or poor service, food poisoning, mechanical or other failures of aircraft or other means of transport or failure of any other transport mechanism to ensure the timely arrival or departure and any events beyond the control and/or impact of Luxury Travel Collection Ltd.
If Luxury Travel Collection Ltd. assisted you in any way in booking a service provider of any transportation or other services, your relationship with such service provider is subject to the terms and conditions imposed on such suppliers regarding matters that cannot be expressly the subject of our contract with them and in particular the applicable laws, requirements, and policies of any government, governmental body or employee, including, visa, entry, exit or transit.
Luxury Travel Collection Ltd. shall not be liable for any injury, loss, complaint, damage, or any special, exemplary, punitive, indirect, or consequential damages of any kind (including, but not limited to lost profits) related to the performance or non-performance of any passenger service provider, whether based on contract, tort, strict liability or otherwise. This includes, but is not limited to, non-enforcement resulting from bankruptcy, reorganisation, insolvency, dissolution, or liquidation of the travel service provider. In the event of non-enforcement resulting from bankruptcy, reorganisation, insolvency, dissolution, or liquidation of the travel service provider, your claim should be directed to the travel service provider and not to Luxury Travel Collection Ltd, its representatives, or partners.
14. FORCE MAJEURE EVENTS
Luxury Travel Collection Ltd. shall not be liable for any damage and/or delay in providing the Accommodation service caused by force majeure. A force majeure event includes, but is not limited to, an act of God, government action, war, political unrest and riots, civil strife, industrial disagreements, labor disputes, strikes, natural or nuclear disasters, fire, theft, disease epidemics and pandemics, other diseases, equipment malfunctions or breakdowns, weather conditions, quarantine, medical or customs regulations, technical or administrative problems with transportation, airport closures, ferryboat schedule changes, vehicle failures, water shortages and other changes beyond our control. Luxury Travel Collection Ltd. is not obliged to provide you with a refund (advance and/or balance, the full amount of the Accommodation) if you cannot use the Accommodation due to force majeure that does not prevent the provision of the Accommodation service.
15. DAMAGE / SECURITY DEPOSITS
Certain partners may require a security deposit for the purpose of ensuring their villas against any damage, accidental breakage or similar events caused by your negligence, loss of property, additional cleaning, or outstanding bills that may have occurred during your stay. In doing so, if such damage occurs and exceeds the amount of the paid security deposit, you will be liable to the partner to reimburse the full cost of the damage.
The existence of a request for the security deposit amount will be confirmed to you during the process of booking a villa or arranging Accommodation.
If there is no need to keep the security deposit, it will be returned to you after the end of your stay in the villa. An assessment of whether it is necessary to return or keep the security deposit and in what amount will be made by the partner, if possible before you leave the villa. In this case, the amount of the security deposit will be returned to you by the Luxury Travel Collection Ltd. partner. However, if this is not practical due to early/late departures, the villa will be inspected after your departure, and a refund of the security deposit amount will be made by the Luxury Travel Collection Ltd. or partner subsequently to your account. While retaining the full amount of the security deposit, Luxury Travel Collection Ltd. reserves the right to contact you at a later date if, during the inspection of the villa, it is found that you must compensate the difference to the actual amount of damage.
If you discover any problems or damages on arrival, you are obliged to report them immediately to the partner or agency to avoid any misunderstandings after the end of the stay.
16. PASSPORTS, PERSONAL DOCUMENTS, AND VISA REQUIREMENTS
A valid passport or identity card (for EU citizens) is required to enter Croatia. We advise you to check your passport and/or ID card before confirming your reservation or arranging Accommodation and to determine whether it will remain valid during the entire travel period. It is advisable to do the same for passengers who come with you. Agency Luxury Travel Collection Ltd. is not responsible if you will not be able to use the Accommodation service due to inappropriate travel and/or personal documents.
We also advise you to check with your designated embassy before booking whether you need a visa to enter the Republic of Croatia. Luxury Travel Collection Ltd. is not responsible if you will not be able to use the Accommodation service due to non-compliance with possible conditions for obtaining a visa to enter the Republic of Croatia.
17. CUSTOMS AND FOREIGN EXCHANGE REGULATIONS
You are obliged to comply with customs and foreign exchange regulations. If you cannot continue the trip due to non-compliance with the regulations, you will bear all the costs and consequences that arise as a result.
18. MEDICAL CONDITIONS AND TRAVEL, HEALTH INSURANCE
If you have a certain medical condition that could cause you problems or difficulties while traveling, we advise you to consult your doctor before traveling. This is especially true if your health condition requires daily routine care, emergency care or it is a high-risk pregnancy.
Luxury Travel Collection Ltd. is unable to provide medical services or emergency care in case of need. As passengers, you are solely responsible for any risks, incidents, or consequences incurred during your stay at the villa, which is related to your health or otherwise aggravated physical condition.
Luxury Travel Collection Ltd. is also not obliged to provide you, or the passengers accompanying you, with health insurance during your stay in the villa. Luxury Travel Collection Ltd. employees are not qualified, authorized, or required to answer technical questions about the benefits, exclusions, and conditions of any insurance offered, nor to assess the suitability of the existing insurer of the insured party.
19. HANDLING/FILLING COMPLAINTS
Each Traveler – reservation holder has a right to file a complaint if the paid services were not provided. If the services provided are not satisfactory, the passenger is required to immediately notify the Agency about the inadequate service and file by email at [email protected] or by phone at +353 89 7009585 (customer service working hours 09:00-17:00 UTC +0 GMT). The Traveler is obligated to cooperate with the Agency representative as well as with the service provider in a well-intentioned manner so that the cause of the complaint can be resolved. If upon arrival the Traveler is not satisfied with the state of the accommodation and leaves the accommodation on his own initiative and finds another accommodation without giving the agency a chance to resolve the issue, correct the cause of the discontent, or find another accommodation for the Traveler, the Traveler does not have a right to request a refund or make a claim for compensation, regardless of the fact that his/her reasons were justified or not.
Should the Traveler accept the proposed solution which corresponds with the service rendered on the spot, the Agency will not take additional complaints into consideration or respond to them.
If the problem is not resolved on the spot following an intervention, the Traveler is obligated to submit a written complaint along with supporting documents as well as any photographs to support the complaint to the agency by e-mail at [email protected] or by postal mail no later than 8 days following the return of the Traveler from his/her trip. The Agency shall only take into consideration fully documented complaints that are received within the 8-day deadline.
The agency is obligated to make a written solution to the complaint within 14 days of receipt of the written complaint. The agency can postpone the deadline in order to collect the evidence and check the claim quotes with the service provider but not for more than 14 days. The agency will take into consideration only those claims whose cause could not be resolved on the spot.
Until a decision has been made by the Agency, in other words for the duration of the 14/28 days after the complaint has been filed, the Traveler relinquishes the right to involve a third party, the arbitration institutions, publicly disclosing information as well as filing suit. The highest amount of compensation per complaint can amount to the complaint portion of the service and cannot encompass the used portion of the service or the total amount of the service. The law of tourism excludes the Traveler’s right to be compensated for ideal damages.
The Agency cannot be held responsible for climate conditions, cleanliness, and the temperature of the sea, nor for other similar situations and events which can result in the dissatisfaction of Travelers and are not a direct result of the accommodation unit (for example, bad weather, improperly maintained beaches, crowds, lost or stolen property and such).
If the Traveler decides to book the special LAST MINUTE, FIRST MINUTE or SPECIAL OFFER deal, then he accepts all risks of such travel. These journeys include uncertainty of facts upon which the agency cannot influence, and the Traveler primarily due to the price accepted such a trip and therefore has no right to the refund of payment or any complaint to the agency.
20. PERSONAL INFORMATION SECURITY
The Traveler provides personal information of his/her own free will. Personal information is required for processing requested services. The same information shall be used for inter-communication. The Agency is under obligation that the personal information of the Traveler will not be taken out of the country or given to a third party except for the purpose of carrying out requested services. The personal information will be kept in a database in accordance with the Management’s decision on the method used for collecting, processing and securing personal information. With the acceptance of these General Terms, the Traveler gives permission for his/her personal information to be used for promotional offers of the Agency.
20. NOTE
Paying a deposit or payment in full signifies that the Traveler fully comprehends and accepts the aforementioned terms.
21. COURT JURIDISTICTION
The Traveler and the Agency will aim to settle possible lawsuits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Dublin Court jurisdiction, under the authority of the laws of the Republic of Ireland.
